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+233 20 876 20039General assistance and repayment questions
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Find the right channel for questions, repayment assistance, complaints and follow-up.
Published complaint-resolution target
Phone, WhatsApp, email and office support are available.Call, send a WhatsApp message, email the team or visit the Tema Community 5 office.
General assistance and repayment questions
Send a clear written record of your request
Message the office using WhatsApp
Open Monday to Friday, 8:00 AM to 5:00 PM
F.O.D. provides office, phone, WhatsApp and email channels for complaints and follow-up.
For more information, call or WhatsApp +233 20 876 20039, or email ezu@fodmicrocredit.com.
Share the issue, relevant dates, facility or reference details, and the outcome you are seeking.
Keep the complaint reference and confirm the channel through which updates will be sent.
The responsible team reviews records, contacts relevant staff or partners, and may request more information.
F.O.D. communicates its response and the next escalation step where the issue remains unresolved.
F.O.D.’s business plan sets this target for complaint resolution. Complex matters may require further investigation; the customer should receive status updates and an escalation path.
Use the published office contact details to raise an inquiry or complaint.